GPS signal

It is normal and expected that GPS position sometimes will be lost or inaccurate. Open landscape is generally better than urban environment. GPS signals are significantly weaker than what we recognize from the mobile phone network. All GPS products use the same satellites to track. Accuracy depends on GPS signal strength, how many satellites the tracker is connected to and potential obstructions in the operating environment (anything covering the tracker can obstruct GPS signals). It is expected to be +/- 10 meters accuracy under good conditions.

No signal

GPS signals can be week, unstable or lost if the tracker for example is inside a building, in a narrow street surrounded by tall buildings or that the GPS signal is weakened by other means. Accurate position will be reported once strong GPS signal conditions are back. It is normal and expected.

Position «jump»

Stationary devices can «jump» and make short straight lines on the map from where it is stationary. It is normal and expected.

Straight lines

If the tracker is located somewhere without GPS signal (for example in a garage or tunnel) it will reconnect when it comes out, but it can take up to many minutes before GPS and server communication is fully restored. Normally not more than 1 minute. The map will show a straight line from last GPS position to the point where it got connection back. It is normal and expected